Delivery & Returns
Delivery
The Skoda Shop only deliver to UK Mainland Zone 1.
All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox).
Please make sure you keep the receipt enclosed with your goods.
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically.
You will always be able to see this charge before submitting your order.
Your goods will be delivered using DPD Local next day delivery for parcels up to 25kg.
However certain bulky items over 25kg will incur an additional charge for which we will make you aware prior to dispatch.
** Orders that fall out of our postage limits will be refunded with email notification**
All delivery timescales are 2-5 WORKING days subject to product and delivery slot availability.
Postage Charges
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.
Force Majeure
The Skoda Shop shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Returns and Cancellations
All items purchased will be delivered within 5 days of the order being placed. Where we expect there to be a delay we will contact you and inform you of this delay to see if you still wish to proceed with the order. This will be done either by email or telephone and a record of this will be kept by The Skoda Shop.
Should you wish to cancel your order you can do so at anytime prior to the goods being dispatched by email to skodaparts@dennishorton.co.uk. We will send a return email confirming that your order has been cancelled successfully. Should you not receive this with 24 hours then please contact us again either by email or telephone on 01522 508650.
If you wish to cancel once the goods have been dispatched you can do so up to 7 days after receipt of the goods. The receipt of goods date will be taken from either Royal Mails recorded delivery slip or Parcel Forces signed delivery slip.
To cancel / return your order you must inform us by email within these 7 days. We will respond to your email within 24 hours. If we fail to respond to your email then you must call us on 01522 508650 to notify us of you intent to cancel the order. Special ordered parts that are supplied correctly will not share the same policy, in this instance no refund will be given.
Goods that are to be returned to The Skoda Shop must be kept with their original packaging, in good resalable condition and have never been fitted to the vehicle or used.
Any defects or damage must be reported to us when you are cancelling your order by email. Failure to inform us of defects or damage may result in the goods not being refunded.
The Skoda Shop will not under any circumstances pay for the return of cancelled orders. This responsibility and costs is to be covered by the consumer (you).
You must ensure that the goods are packed in a way that prevents them from being damaged and take out adequate insurance cover in case the items are damaged / lost during return.
Once the goods are returned to us here at The Skoda Shop, they will be inspected and a refund given. You will be notified of this by either email of telephone.
Any refund given will not include carriage / delivery costs an some order's may incur a handling charge of up 10%.
Should goods sent back not be in a resalable condition or be damaged no refund will be given.
Where there is a discrepancy, photographic evidenced will be obtained by The Skoda Shop.